Pickfords, the UK’s largest and best known removals company, has abandoned the traditional practice of small print by making its terms and conditions into large, easy-to-read print, encouraging its customers to read and understand important points that they should note when moving home.
Peter Gower, Pickfords’ Legal Services Manager, championed the project following a series of customer issues that could have been easily avoided if the customer had fully read the terms and conditions of their contract.
The new terms and conditions have been written to reflect the current legal landscape with the introduction of the Consumer Rights Act and new data protection legislation which will come into effect this year, the Data Protection Act 2018 and General Data Protection Regulation.
“It is really important that customers understand what they are signing up to. Although there are more pages, its easier to read because the print is larger and the most vital sections are clearly highlighted.”
Pickfords’ Interim Managing Director, Mark Taylor, welcomed the initiative:
“The Large Print has made it easier for employees to learn and understand our terms and conditions and clearly explain the details to their customers. By championing this initiative, we aim to reduce the misunderstandings and miscommunication that can occur when customers do not fully read the terms and conditions of their removals contract.”
“First and foremost, our thoughts and prayers are with all of our customers, agents, staff, drivers and all people in the areas impacted by Hurricane Harvey and the lingering tropical storm. The situation with this storm is ongoing and extremely fluid though clearly there is a tremendous impact along the Texas Gulf Coast and into Louisiana. Specifically for Houston we can advise the following:
- Many of our agents in the Houston market are still closed due to the flooding and are assessing the situation on an hourly basis.
- Over 500 roads and highways in the metropolitan area are closed due to flooding.
- George Bush Intercontinental Airport (IAH) and William P. Hobby Airport (HOU) closed to all inbound & outbound commercial flights until further notice.
- The port of Houston/Galveston will remain closed until Thursday, August 31st
Our teams are working closely with our agent & vendor networks to try and provide the most current update and necessary assistance for all our customer and clients affected by this disaster.”
Maersk has confirmed that some of its IT and communications infrastructure has been impacted. Pickfords will monitor the situation closely and keep our customers informed, should their shipments be affected.
Message from Maersk Group:
Please see the following information from Maersk Group. Pickfords will monitor the situation closely and will make contact with our customers, should they be impacted by this incident.
“Following on from our communications yesterday (27th June 2017) regarding the impact of the global cyber attack, Petya, on A.P. Møller-Maersk group, we can confirm that some of our IT and communications infrastructure have been impacted and we have proactively shut down as a security measure.
For now this means the following:
All immediate vessel operations will continue as planned, making the majority of planned port calls.
Access to most ports is not impacted, however some APM Terminals are affected and gates are closed
Cargo in transit will be offloaded as planned. Import Cargo will be released to credit customers
At the present time we are unfortunately unable to serve new quotes or accept future bookings. However we do greatly appreciate your patience and look forward to carrying your cargo as soon as it is practically possible
Unfortunately due to the impact on our IT and communications systems we are limited in our ability to communicate with you. We will continue to email you when appropriate and will be updating our Social Media channels regularly.
We apologize once again for any inconvenience this may cause your business and we are working hard to resume normal operations as soon as possible.
The Maersk Team”
*UPDATE 11:50am* a further message from Maerk
As per our previous customer advisory regarding the impact of the global cyber attack on Maersk Line we are able to provide you with the following services at this time:
- All immediate vessel operations will continue as planned
- Access to UK and Irish ports is not impacted
- Cargo in transit will be offloaded as planned.
- Import cargo will be released to credit customers
- Export haulage booked to load in the next 24 hours will be accommodated where possible”