Moving house is a massive event and it’s crucial to get the right removals company to help you. As the old saying goes, not all removal companies are the same and there’s plenty of choice out there in the market, so here are a couple of pointers to help you decide.
Take a recommendation
Word of mouth recommendations are a great way to find a reliable removals company. You can also look at social media sites such as Twitter and Facebook to see how frequently each company engages with its customers and how they handle queries or issues raised via these sites.
Getting in touch
A reputable removals firm will give you as many options as possible to get in touch, hinting at a business that has the resources to handle you professionally. If the only contact information you can find on their website is a mobile number, think twice about making the call.
What insurance do they offer?
Any handling of goods is a risky business so household effects are at risk during a home move. Different removals companies offer different cover, so it is worth taking some time to understand the difference, as not all removals insurance is the same.
Do you have valuable or, fragile items?
We all have something that is particularly special to us, so check to see how your moving company handles fragile and valuable items. Most professional companies will use different packing materials to protect unusual items and may use export packing or crating to protect the goods.
Do their customers back up their claims?
Positive endorsements of a product or service are one of the strongest factors in making a decision to buy, so when doing your research pay attention to what people say about them.
How do they approach security?
There aren’t many occasions when you freely welcome complete strangers into your home so you should feel comfortable that they are well-trained, professional and above all, trustworthy. Check to see whether their staff are CRB-checked – this is a process administered by the Criminal Records Bureau, a government agency, and ensures that businesses are aware of any convictions held by prospective new recruits.
Do they have quality standards?
Many removal companies use quality management systems as a management tool to ensure they deliver consistent service. Check to see if the company has a formal approach to managing quality, or carries a quality accreditation to help them maintain their quality standards
What is their approach to the environment?
Dealing with a company that is sympathetic to the environment should not cost you any more. Check to see that the company recycles packing materials and timber and has a system in place to ensure its business does not impact its local community.