Pickfords recognises excellent customer service each month by awarding a ‘Moving with Quality’ award to one customer champion. The award recognises excellent service to a removal man (or woman) who goes the extra mile for his (or her) customers. In August, Stephen Millar at Pickfords Glasgow branch was recognised for averting a serious road accident when he recently moved a family to Carstairs.
Stephen’s customer had parked at the house with his two children still inside the car. The customer jumped out of the car and went into the house to get something, leaving his children still in their seatbelts. Stephen was outside the house and realised that the customer’s car was moving on a slight gradient with the children still inside it. He quickly ran over to the car and opened the door, but was unable to locate the hand brake because it was a switch on the dashboard. Unperturbed, he then decided to try and stop the car by brute force using his feet and hands. Single handedly, in addition to stopping the car, Stephen managed to steer the car away from another vehicle in the drive (by turning the steering wheel from the outside of the car) and prevented what could have been a very serious accident.
This definitely was not usual practice in the day of a life of a removal man and highlight’s Stephen’s quick thinking. Congratulations to Stephen, he is a credit to Pickfords.